FAQs

Frequently Asked Questions

What vehicle glass services does Windscreen Deals provide?

We provide windscreen repairs and replacements, windscreen chip repairs, body glass replacement and commercial vehicle glass services for a wide range of vehicles.

Do you offer mobile windscreen services?

Yes. Mobile windscreen and vehicle glass services are available at suitable homes and workplaces. You can also bring your vehicle to our Heidelberg West workshop.

What areas do you service?

Windscreen Deals is based in Heidelberg West and provides mobile vehicle glass services across Melbourne. Contact us to confirm availability in your area.

Can you repair a windscreen instead of replacing it?

In many cases, yes. Whether a windscreen can be repaired depends on the size, depth and location of the damage. We can assess it and advise whether repair or replacement is the appropriate option.

Do you replace side and rear car windows?

Yes. We replace body glass including side windows, rear glass and quarter glass for a wide range of vehicles.

Do you provide glass services for commercial vehicles?

Yes. We work on commercial vehicles including vans, trucks and earthmoving equipment, with both workshop and suitable mobile services available.

What information do you need when I request a quote?

Provide your vehicle's make and model, which window or windscreen is damaged and a description of the damage. This helps us identify the glass and service required.

Windscreen Repairs

How long does a windscreen repair take?

Most windscreen repairs can be completed in less than an hour. The exact time depends on the type and extent of the damage.

Can you repair a cracked windscreen?

Some small or localised cracks may be repairable. Longer, deeper or spreading cracks may not be suitable, so the windscreen must be inspected before this can be confirmed.

Can you repair my windscreen at home or work?

Yes. Windscreen Deals offers a mobile service that can come to your home or workplace. You can also visit our Heidelberg West workshop.

Should I wait to see if a windscreen chip spreads?

It is better to have the chip assessed promptly. A repair may no longer be possible if the damage spreads or reaches the edge of the windscreen.

Will my insurance cover a windscreen repair?

Cover varies between insurance providers and policies. Check your policy or contact your insurer to confirm whether windscreen repairs are included.

Windscreen Replacements

How do I know if my windscreen needs replacing?

Replacement may be required when the damage is too large, deep or widespread to repair. Damage near the edge of the windscreen or within the driver’s vision may also make repair unsuitable. We can inspect the glass and advise on the appropriate option.

How long does a windscreen replacement take?

The time required depends on the vehicle and the replacement windscreen. The adhesive also needs sufficient time to cure before the vehicle can be driven. We will advise you of the expected timeframe when arranging the service.

Can I drive immediately after the windscreen is replaced?

Not usually. The adhesive securing the windscreen needs time to cure before the vehicle can be driven safely. We will tell you when the vehicle is ready to drive.

Can you replace windscreens for classic and older cars?

Yes. Windscreen Deals provides windscreen replacement for classic, restored and older vehicles. Our experience across different makes and models allows us to fit the new windscreen to the vehicle’s original specifications.

Do you offer mobile windscreen replacement?

Yes. Mobile windscreen replacement is available at suitable homes and workplaces where the location and conditions allow. Customers can also arrange their replacement at our fully equipped Heidelberg West workshop.

Will my insurance cover windscreen replacement?

Coverage varies between insurance providers and individual policies. Check your policy or speak with your insurer to confirm whether windscreen replacement is included.

Body Glass Replacements

Can cracked side or rear glass be repaired?

It depends on the type and extent of the damage. Shattered glass and extensive cracks generally require replacement. We can inspect the damage and advise on the appropriate option.

How long does car window replacement take?

The time required depends on the vehicle, the type of glass and how it is fitted. We can provide an expected timeframe when arranging the service.

Can you replace the glass at my home or workplace?

Yes. Windscreen Deals offers a mobile service for suitable body glass replacements. You can also bring your vehicle to our Heidelberg West workshop.

What information do you need to identify the correct glass?

It helps to provide the vehicle’s make and model, along with the location of the damaged window. For example, tell us whether it is the driver’s door window, passenger window, rear glass or quarter glass.

Do you remove the shattered glass?

We carefully remove the damaged glass from the window opening and clear accessible fragments around the fitting area before installing the replacement.

Will insurance cover body glass replacement?

Coverage depends on your insurer and policy. Check your policy or contact your insurance provider to confirm whether side or rear window replacement is included.

Commercial Vehicle Glass

Do you service all types of commercial vehicles?

Yes. Windscreen Deals services all commercial vehicle glass requirements, including glass for trucks, vans and earthmoving equipment. Contact us if you are unsure whether we can assist with your particular vehicle.

Can a commercial windscreen chip be repaired?

Some chips can be repaired, depending on their size, depth and position. The windscreen must be assessed before we can confirm whether repair or replacement is appropriate.

Do you replace side and rear commercial vehicle glass?

Yes. We supply and fit side and rear flat laminated glass for commercial vehicles.

Can you come to my workplace, depot or worksite?

Mobile service is available where the vehicle, access and conditions are suitable. We can also advise whether workshop service is a better option for the vehicle.

How long does commercial vehicle glass replacement take?

The timeframe depends on the vehicle, the type of glass required and how it is fitted. We can provide more information after confirming the vehicle and glass details.

Do you accept Fleet Card?

Yes. Windscreen Deals accepts Fleet Card and American Express.

Windscreen Chip Repair

Can more than one chip be repaired?

Multiple chips can be assessed. Whether they can all be repaired depends on their number, size, position and condition.

Can an older windscreen chip still be repaired?

Possibly. Older chips may contain moisture and dirt that affect the result, so they must be inspected before repair can be confirmed.

Is it safe to drive with a chipped windscreen?

A small chip may allow limited driving, but bumps, vibration and temperature changes can cause it to spread. Arrange an assessment promptly, especially if the damage affects your vision.

What information should I provide when booking?

Provide your vehicle’s make and model, the number of chips and their approximate position on the windscreen.